Refunds and Cancellations

Should you discover a defect in your printed materials, we will require clear evidence. We may also request the return of the products for thorough inspection.
If the error is determined to be our responsibility, City Print Communications will offer a suitable solution: a reprint, or a proportional credit towards future orders.
To process a replacement or refund, we may require the return of the defective items. In certain cases, photographic evidence may suffice subject to your account mangers acceptance.
If we do not hear from you regarding a defective product, we will assume the product has been accepted, and no replacement or credit will be given.
City Print Communications prints your artwork as submitted. We do not alter your designs. Please note that due to variations in screen displays and printing processes, precise colour matching is not guaranteed, and we cannot be held liable for minor colour discrepancies.
Approved credits will show up on your statements and are typically processed within 7 business days.

This policy does not affect your statutory rights in cases of faulty or misrepresented goods.
To request changes to your order, please contact us promptly. Once your artwork is approved for production, our automated process prevents any further modifications or cancellations.
Once your order enters production, we cannot make any alterations. Therefore, we are not responsible for reprint costs due to errors in the original artwork.
Please report any complaints within 7 days of receiving your order, including weekends. This allows us to investigate the issue promptly and determine its cause.

As all our products are personalised to your specifications, we cannot accept returns for reasons other than manufacturing defects.
If incorrect artwork is submitted and requires adjustments or prevents printing, any additional prepress/proofing costs will be applied to your invoice.

Notify us in writing within 7 days of receiving faulty goods, including weekends.
If the goods are confirmed to be faulty upon delivery, you may reject the order for a reprint, provided you notify us within the 7-day timeframe.
We cannot accept claims for damage caused by misuse, negligence, normal wear and tear.
For faulty product returns from NZ addresses, please contact us.
We will credit the product and shipping costs for items that are faulty or that we shipped incorrectly. In the case of faulty items, we will also credit the return shipping costs, if we deem them to be reasonable.

City Print Communications is not liable for delays or failures caused by events beyond our reasonable control, such as couriers, natural disasters, strikes, or government regulations.
We will make reasonable efforts to inform you of any such events and their impact.
We will strive to minimise disruptions and resume normal operations as soon as possible.