Goods and Services Policy

This policy outlines the goods and services available for purchase from City Print Communications through our website. By placing an order, you agree to the following terms:

Graphic Design Services (including, but not limited to):
  • Custom Design: We offer bespoke graphic design services, including logo design, branding materials, marketing collateral (brochures, flyers, posters), and digital design for websites and social media.
  • Design Consultation: We provide initial consultations to understand your design needs and project requirements.
  • Design Revisions: Design packages typically include a specified number of revisions to ensure your satisfaction. Additional revisions may incur extra charges.
  • Digital File Delivery: Upon completion, you will receive high-resolution digital files in industry-standard formats (PDF, JPEG, PNG). City Print maintains ownership of any working files that are used to produce the PDF, JPEG, PNG file.
  • Copyright Transfer: Copyright ownership of the final design will be transferred to you upon full payment, unless otherwise specified in the project agreement.
Printing Services (including, but not limited to):
  • Digital Printing: We offer high-quality digital printing for a wide range of products, including business cards, flyers, brochures, posters, banners, and signage.
  • Offset printing: We provides commercial offset printing for high-volume, long-run projects requiring precise color and consistent quality.
  • Large Format Printing: We provide large format printing for banners, posters, and signage of various sizes.
  • Custom Printing: We can accommodate custom printing requests for unique projects and specifications.
  • Material Options: We offer a variety of paper stocks, finishes, and materials to suit your needs.
  • Print Proofing: We provide digital or physical print proofs for approval before proceeding with the full print run.
  • Finishing Services: We offer finishing services such as lamination, binding, folding, and cutting.
Proofing:
  • We provide the first PDF proofs at no additional cost. Additional proofs are chargeable.
  • Hard copy printed proofs, including colour-accurate proofs, are available at an additional cost.
  • Proofs serve as the final check before printing.
  • Upon customer approval of a proof, regardless of error origin (our fault or customer's), the customer is liable for the printed outcome.
Online Ordering and Pricing:
  • Custom Quotes: For custom design or printing projects, please request a quote by contacting us directly.
  • Pricing (NZD): All prices listed on our website and in quotes are in New Zealand Dollars (NZD) and are subject to Goods and Services Tax (GST).
  • Price Changes: Prices are subject to change without notice. However, once an order is confirmed, the agreed-upon price will be honored.
Order Placement and Payment:
  • Online Orders: Orders can be placed directly through our website.
  • Payment Methods: We accept various payment methods, including credit cards, online bank transfers, and other specified methods.
  • Payment Confirmation: Orders will be processed upon receipt of full payment or as specified in the project agreement.
Goods and Service Tax (GST):
  • All prices displayed are exclusive of GST, which will be added during the invoicing process.
Service Limitations:
  • City Print Communications reserves the right to refuse service or cancel an order at its discretion.
  • We are not responsible for errors or omissions in customer-supplied artwork or content.
  • Colour variations may occur between digital displays and printed materials due to differences in calibration and printing processes.
Contact Information:
  • For any questions or inquiries regarding our goods and services, please contact us through the contact details provided on our website.