Shipping and Delivery Policy

Introduction

At City Print Communications, we are dedicated to delivering your printed materials promptly and efficiently. This Shipping Policy outlines our delivery options, processing times, costs, and other important details regarding your order shipment.

Order Processing Time

Orders are typically processed within 1-3 business days (Monday to Friday, excluding public holidays).

  • Custom or large bulk orders may require additional processing time.
  • We will notify you via email if there are any delays in processing your order.
Shipping Options & Delivery Times
  • Standard Shipping: 3-7 business days (Delivery time depends on destination and courier service.)
  • Express Shipping: 1-3 business days (Additional charges apply.)
  • Local Pickup (Wellington Area): Same-day or next business day
  • International Shipping:

 Varies by destination (Cost based on weight and location. Customs clearance may cause delays beyond our control.)

Shipping Costs

Shipping costs are calculated at quotation stage based on your order’s weight, dimensions, and delivery location. 

Order Tracking
  • Once your order is shipped, you will receive a dispatch confirmation with tracking number via email.
  • You can track your shipment through our courier partner's website. If you do not receive tracking details, please contact your account manager
Shipping Restrictions
  • We may not ship to P.O. Boxes for certain products.
  • Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements.
  • Deliveries to remote or rural areas may experience longer delivery times.
Damaged, Lost, or Delayed Shipments
  • If your order arrives damaged, please contact us within 48 hours with photographic evidence of the damaged package.
  • If your order is delayed or lost, we will work with the courier to resolve the issue. However, once the package is with the courier, we are not responsible for delays beyond our control.
Local Pickup Option
  • Customers within the Wellington area can opt for "Pickup" and no freight cost is involved.
  • Pickup location: 25 Bond Street, Te Aro, Wellington 6011.
  • You will receive a notification when your order is ready for pickup.
Changes to Shipping Details
  • If you need to update your shipping address after placing an order, please contact us immediately.
  • Address changes requested after the order has been dispatched cannot be accommodated.
Contact Us

For any shipping-related inquiries, please contact us: